Cancellation Policy

Order Cancellation

At Luxtacye Store, we understand that life can be unpredictable, and you may need to cancel an order. Our cancellation policy aims to be as flexible as possible while ensuring the timely processing of orders.

How to Cancel an Order

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed and shipped.

Cancellation Requests

To request a cancellation, please reach out to our customer service team at:

Email: [email protected]

Make sure to include your order number and the reason for cancellation in your message.

Cancellation Timeframe

If you cancel your order within 24 hours of placing it, we will process the cancellation and issue a full refund.

Custom Orders

Please note that custom-made charm products are non-cancellable once production has begun. Ensure all details are accurate before finalizing your custom order.

Refunds for Canceled Orders

Refunds for canceled orders will be processed within 7-10 business days to the original payment method used at the time of purchase.

Contact Us

If you have any questions about our cancellation policy, please feel free to contact us:

Email: [email protected]
Address: 516 Stafford St, Washington, MO 63090, USA

Thank you for choosing Luxtacye Store. We appreciate your business and are here to assist you with any concerns!